Services & Support

Pre-sale Services

If you have any questions regarding to our products before placing the order, send a email to sales@kaya.hk for help or chat with us online.

 

Feedback

Once you received the goods, please confirm with us. If you are not satisfied with your purchase in any way, please give us the opportunity to resolve any problem we understand the concerns and frustrations you might have and will try our best to solve the problem.

 

Safe Payment

Here Order it directly, we only accept Paypal payment, while Alipay, West Union, TT, credit cards are not accepted. Credit card are supported by Paypal.

Because these projectors are expensive, So the Paypal selling cost is high too. If you ask a discount, advise you contact with us directly, and bank transfer payment directly, then can save some selling cost. 

After you choose the product, follow the steps to the Paypal payment page and complete the order step by step.

 

Warranty

We are committed to refund or return within 30 days with no reason , 12 months warranty for defective items (excluding items damaged and/or misused after receipt). We also provide long-term technical support.

 

After-sale Services

For buyers, we promise a refund within 30 days of no reason , 6 months warranty and long-term technical support.

If you encounter any problems during usage , you can try to solve the problem in several ways.

 

Self-Investigation

User’s manual http://www.kayaprojector.com/pages/Manual

 

Online Support

You can chat with us by Skype.

Service time: 8:30-18:00 Standards by East Area 8

 

Email service

You can send emails to sales@kaya.hk for help.

 

Facebook

Friend us on facebook Group: kayaprojector